Monte D. Taft

4115 Southern Ave. #301

Capitol Heights, MD. 20743

(202)702-6536 (Home/Cell)

montetaft@gmail.com

 

***Current Active Secret Clearance****

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Objective: Highly motivated, experienced self-starter IT professional , with Can-Do Attitude, and Exceptional People-skills, seeking fulfilling and challenging, full-time position for the DC, Maryland Virginia area.

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Education and Certifications

 

·    HDI Desktop Support Technician:  Certification, April 2010

·    MCTS : Microsoft Certified Technology Specialist- Certification ID: 6207292

·    MCITP: Microsoft Certified IT Professional- Certification ID: 6207292

·    FCP-2152: Supporting Microsoft Windows 2000 Professional and Server ,training

·    FCP-2151: Microsoft Windows 2000 Network and Operating System Essentials, training

·    FCP-2154: Implementing and Administering Microsoft Windows 2000 Directory Services, training

·    FCP-1561: Designing Microsoft Windows 2000 Directory Services Infrastructure , training

·    FCP-2150: Designing a Secure Microsoft Windows 2000 Network, training

·    FCP-2010: Designing and Implementing a Microsoft Windows 2000 Migration Strategy, training

·    A+/FCPT: training

·    Certification Office Specialist, PTC Career Institute

·    Web Design, New Horizons Computer Learning Center, training

·    High School Diploma: T.C. Williams HS

Areas of Expertise

·    Troubleshooting & Issue Resolution

·    End-User Training & Support

·    Scheduled and As needed Maintenance

·    Expert Client Relationship Management

·    Root Cause Analysis

·    System  Installation & Implementation

·    COTS and non-COTS support

·    Rapid Ticket Response & Resolution Times

·    Detailed Documentation

Platforms

Windows 9x, NT, 2000, XP and Vista, Unix, Mac OS Leopard 10.5, Windows 2003 server

Hardware

Dell/Gateway/Compaq/HP desktops and laptops,iMac /iBook /MacBook /MacBook Pro, HP/Dell/Optiplex/Fuji personal, networked and color Printers, various Scanners, Flash  Drives, PDA's and Ipod/iTouch/ MP3 devices, iPhone and Blackberry phones

Applications

Microsoft Office2003, 2007, Norton 360/ McAffe anti-virus, Veritas, Norton/Symantec Ghost, Norton Internet Security, Heat, Remedy Trouble Ticketing Systems, Adobe Acrobat/ Flash/ Connect Pro

Employment History

Network Administrator III at DMI, at State department Washington D.C.

August 2013 to February 15

Various Assignments for DSD

Desktop Support – B Team at HST

End-User suppot

Printer Configuration

System support

Port actvation

Printer server Support – TRA At SA-09

Configuring and Managing Network Printers

Managing several server under TRA’s area of support

Managing and Configuring digital senders

User account Administrator - IT Mart at HST

New user account creation

RSA Token management and administering

Also was on special project for  the win7 migration team for upgrade for XP for Win 7

 

 

 

Service Desk Analyst, About Web LLC (sub-contractor to Lockheed Martin) SEC (Securities and Exchange Commission)

Feb. 2010 to August 2013

·                                      End-User Support

·                                      Desktop/laptop imaging and support

·                                      RSA Token Configuration

·                                      Printer support

·                                      Remote support

E-mail restore agent/ Service Desk Analyst, About Web LLC (sub-contractor to Lockheed Martin) SEC (Securities and Exchange Commission)

Jul. 2009 –Feb. 2010

 

·   Perform email restoration of archived emails

·   Functions as a server refrest/build technician

·   Installed and configured iLO device onto host servers DL360, DL380 and DL580

Network Associate, Pal-Tech, Inc. - Arlington, VA.

Aug. 2005 - June. 2009

·    Provided support for 100+ users involving computer/network related technologies in Windows 2000/2003 Server environment.

·    Maintained supporting role for 23 servers using windows 2003 OS.

·    Assistance with cabling and rack configuration for additional servers.

·    Software installation/patches and updates, upgrades.

·    Technical support for all 3^rd party software troubleshooting and implementation.

·    Network documentation for policy procedures.

·    Enterprise anti-virus software configuration and monitoring, stand-alone for laptops.

·    Daily/weekly network backups, includes restoring folders from tape backup using Backup Exec software by Veritas.

·    Obtained price quotes for all computer-related hardware and software upgrades.

·    Network printers for configuration/trouble-shooting and maintenance.

·    All user setups, modifications and deletions, and outside contacts using Microsoft Exchange Active Directory.

·    Configuring additions/deletions and modifications to Spam filters.

·    Laptop maintenance/configuration for all contracts (Pcs and Macs).

·    On-site technical support for contract meetings.

·    Configuration and support for video conferences using Adobe Connect Pro.

·    Setup/maintenance/breakdown of Computer Systems at conferences.

·    Maintained all phone support including troubleshooting Blackberry issues and network phone support.

·    Assistance with group moves and group restructuring.

·    Support for configuring VPN Connections for Network access.

·    Updated supervisors with critical assessment of current hardware inventory needs and upgrades.

·    Kept accurate account of tasks with weekly reports.

Database Manager, Integrated Asset Management - Washington, D.C.

July 2003-Aug. 2005

·    Assigned to Property Section of DC FEMS (Fire and Emergency Medical Services) for inventory control.

·    Maintained the interim inventory database system that tracks all incoming and outgoing supplies of medical uniforms and household supplies.

·    Utilized specialized software to monitor inventory levels, track deliveries, and create various reports to allow warehouse supervisors critical information for re-ordering, re-issuing and or various other needs.

·    Supervised 3 employees to help conduct digital transactions.

·    Maintained Weekly reporting system for reporting procedures.

Assistant Trainer, Computer Analytics, Inc. - Silver Spring, MD.

Apr 2003-Aug. 2003

·    Set-up and configure all computers for students of the FCPT Class (Field Certified P.C. Technician). The classroom was designed similar to A+ Certification; however, the focus was on Hands-on-Training and Industry-based troubleshooting techniques.

·    Allowed unlimited access to the set-up, initializing, and curriculum of scheduled classes.

Web Site Coordinator,  Us Helping Us Inc. - Washington, D.C. 

Nov.2001-Feb. 2003

·    Developed, modified and implemented 2 websites for publication.

·    Implemented community-related content for the organization, utilizing Microsoft Word, Excel and PowerPoint.

·    Directed and facilitated the overall technical content and other related content issues.

Help Desk Support II, The George Washington University Hospital - Washington, D.C.

Dec. 2000-Nov. 2001

·    Maintained computers in the Hospital environment, which consisted of Windows 95, Windows 98 and Windows NT systems.

·    Assisted in troubleshooting LAN/WAN network communications operations, hardware, and application software.

·    Troubleshoot problems revolving around mainframe systems, such as SMS and RMS.

·    Performed system analysis, integration and support of new products.

·    Implemented an effective customer service and guidance system, as well as- supervision to the various site staff within the hospitals and remote clinics.

·    Performed in-service training to customer site personnel.

PC Technician/Help Desk Specialist, Spherion Corporation (Office of Inspector General, Postal Service - Vienna, VA.

1999-Dec. 2000

·    Provided general PC and network support, including configuration, repair, duplication, virus detection, removal, and prevention of various PCs for the Office of the Inspector General (OIG), United States Postal Service.

·    Migrated system to Windows 2000, including related troubleshooting and customization.

·    Produced  User account and e-mail management for all new OIG/USPS employees.

·    Issued Laptops and Peripherals for new OIG/USPS employees.

·    Trouble-shoot problems related to Laptops and Peripherals.

Computer Repair Tech, GTE Service Corporation - Washington D.C. 1998-1999

·                             provided troubleshooting assistance to end-users, assisted in installation of software and hardware upgrades;

·                             Maintained weekly equipment log backup tape drives for network systems. 

·                             Repaired and upgraded existing PCs, installed memory, network interface cards, hard drives, and floppy drives.

·                             provided support for maintaining the Intranet site.

Office Document Specialist, GTE Service Corporation, Washington D.C.  1992-1998

·                             Operated and automated standard mail room operations, turning it into an information and image-processing center for the 21st Century. 

·                             Created procedures for this automated support, and general support and maintenance of all business machines and recorded the logs of any malfunctions for services.

·                             Produced copies of daily mailings in support of company standards.

·                             Distributed mail in accordance with company standards.

Medical Specialist, United States Army, Fort Hood, Tx. 1989-1992

·                             Performed basic first-aid in simulated life threatening situations, while in a simulated combat environment. 

·                             Worked as an intern in a Troop Medical Facility.

·                             Performed veni-puncture techniques and monitored patients vital signs.

·                                Assisted in treatment of minor afflictions of entire Battalion.

·                             Assigned to Company platoon for treatment of minor afflictions.

References are available upon request.